At our store, customer satisfaction is our top priority. Please read our return and exchange policy carefully before placing your order.
Customers may cancel their order before it is dispatched. Once the parcel has been shipped, the order cannot be cancelled.
We only offer returns or exchanges under the following conditions:
- The product received is damaged or defective
- The product received is different from what was ordered
If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your parcel with clear pictures or videos as proof.
We do not accept returns or exchanges for reasons such as:
- Change of mind
- Customer no longer wants the product
- Customer refuses the parcel at delivery
To qualify for a return or exchange:
- The product must be unused
- The item must be in its original packaging and condition
- All accessories and packaging must be included
Customers may be responsible for return shipping costs, unless the product was damaged or incorrect.
If a customer refuses to accept a confirmed order at delivery without a valid reason, the customer may be restricted from placing future orders.
For any return or exchange requests, please contact our support team through our official WhatsApp or email within 24 hours of receiving your order.
We appreciate your trust and support.